Ombudsman Evaluation

Internetombudsman.biz consultants are world leaders in Ombudsman evaluation. Dr. Frank Fowlie wrote his doctoral dissertation on evaluation practices, and he is widely recognized a world authority on Ombudsman reviews. Our consultants have conducted reviews on Ombudsman programs around the world; and they rely on their experiences as long standing Ombudsmen and leaders in Ombudsman associations to provide expert advice to our clients.

Our evaluation practice consists of two distinct features. Internetombudsman.biz will evaluate your Ombudsman program to provide a snapshot of operations in a particular moment in your program’s existence. We use a wide range of tools including assessment questionnaires, client and stakeholder surveys, and return on investment or comparative analysis to provide feedback and information. We also provide expertise in developing a long term evaluation framework for your operations. These management accountability frameworks (RMAFs) are tailored to be cost effective, and to be transparent to the chartering body, the Ombudsman program, and stakeholders.

Our consultants who can help with your evaluation processes include:

Suzanne Belson

Suzanne Belson

Suzanne Belson has more than thirty years experience in the ombudsman field, eleven as Senior Investigator with the Department of National Defense/Canadian Forces Ombudsman and, prior to that, as the Ombudsperson at Concordia University in Montreal for twenty-two years from 1978 to 1999. Suzanne is a founding member of the Forum of Canadian Ombudsman, and served for ten years on its Board of Directors. Since 2005 she has chaired the Forum’s Education and Training Committee, which develops and offers a wide range of professional development courses for ombudsman and their staff.  More

Duncan Fowler

Duncan Fowler

Duncan Fowler has had extensive experience in helping to create and establish new ombudsman offices, such as the State of Arizona, and the Region X EPA. He has either revised, written or consulted in the creation of detailed office policy and procedure manuals. These manuals reflect the offices’ statutory or mandated functions. They reflect both best practices and model standards.  More

Dean Gottehrer

Dean M. Gottehrer

Dean M. Gottehrer is the former President of the United States Ombudsman Association. Dean is the author of ‘Essential Characteristics of a Classical Ombudsman’ and ‘Fundamental Elements of An Effective Ombudsman Institution’. Dean has been instrumental in helping to create new Ombudsman programs in the former Soviet States, Eastern Europe, and Africa.  More



Please contact us to discuss how we may help your program.