Internetombudsman.biz provides innovative and affordable services to Ombudsman operations and chartering bodies such as governments, agencies, and corporations. Our consultants are experts in the three types of Ombudsman programs: classical, executive, and organizational.
Ombudsman are generally classed in one of three categories: classical or legislative, organisational, and executive.
Classical or legislative ombudsman are appointed by a national, state or provincial, or municipal legislative body to ensure the fair treatment of the population by the administration. There are numerous examples of classical ombudsman across the globe. These would include the many municipal, state, provincial, or national ombudsman appointed by the appropriate level of government. They are located outside of the structure of the agency they oversee, and receive complaints from the external users of services provided by the agency. Classical ombudsman receive wide-ranging powers to investigate complaints, to make reports, and to make recommendations to the authority to resolve matters.
Organisational ombudsman are appointed by their respective agencies to receive complaints about fairness issues within the organisation. These internal ombudsman service a community within an organisation, such as staff, patients, or students. Organisational ombudsman are an informal resource and do not conduct investigations, nor do they make reports or recommendations.
Executive ombudsman are appointed by their agency as an internal dispute resolution resource for complaints generated by an external community. Examples of executive ombudsman would be bank or insurance ombudsman, newspaper ombudsman, and, in the case of ICANN, an Internet Ombudsman.
While executive ombudsman are located within specific agencies, as are organisational ombudsman, they deal with an external public and conduct investigations, and may make reports and recommendations, as do classical ombudsman.
The American Bar Association (ABA) Standards define an executive ombudsman as:
An executive ombudsman may be located in either the public or private sector and receives complaints from the general public or internally and addresses actions and failures to act of the entity, it officials, employees, and contractors.
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